RETURNS, REFUNDS & EXCHANGES
We want you to be 100% happy with your online purchase from White Suede. If for some reason your purchase is not quite right, we offer FULL REFUNDS to online customers providing the following conditions are met:
1. Items are returned within 30 days of purchase;
2. Items are in brand new, saleable condition, with all original tags and packaging intact;
3. Items have not been worn, damaged or washed.
White Suede reserves the right to refuse to provide refunds if any of the above conditions are not adequately met. This will be at our sole discretion.
All refunds will be processed to the credit card, which the order was placed with. We cannot provide refunds by any other method, or to a different card. We do not offer refunds for purchases made in store.
Online customers are also welcome to exchange items, within 30 days of purchase. Simply fill in RETURN SLIP & return item OR go into one of our Boutiques.
We make every attempt to ensure that all returns are processed within 48 hours of receipt. However, during busy periods such as sales or over Christmas, the processing of returns may be slightly delayed, so we ask for your patience.
We do not permit any returns, exchanges or refunds on; sale items, which have been discounted to the value of 40% or more of their original retail price, or on items marked ‘final reduction’. Sale items that have not been discounted by this amount may be returned.
If you wish to return an item purchased online for exchange or refund, please follow the process outlined below:
1. Fill in the returns slip, which accompanied your order;
2. State in as much detail as possible the reason for your return;
3. Be sure to complete all areas on the slip so we are able to process your request quickly;
4. Post your slip back to us at:
47 Cubitt Street
Richmond VIC 3121
(+61 3 9429 7703)
5. Please use a secure and insured delivery method. We will not accept responsibility for returns not received; you are liable for your parcel until it reaches us safely;
6. If you are an international customer, please use an insured carrier service with tracking, as we will not be liable for items not received;
7. Once we have received your items and return slip, we will action your exchange or process your refund. Simple as that!
We reserve the right to refuse to accept returns if they are not made within the specified 30 day timeframe, if they are not in the required return condition or if our return process is not correctly followed and this is not able to be remedied, for whatever reason.
We take pride in the quality of our pieces, and garments are always inspected for defects before they are shipped. If you believe that your item is faulty, please follow the return process, as outlined above. Once your item has reached us, we will inspect it for faults.
If your item is confirmed as faulty, we will gladly accept responsibility for postage charges and will contact you to make these payment arrangements.
Items will only be deemed as faulty if they have some fault (not caused by you), have been wrongly described, are different to the goods that you ordered, do not do what they are supposed to do or have defects that were not obvious or that we did not adequately bring to your attention before purchase.
We reserve the right to refuse to accept faulty returns, if your item does not fit within our definition of faulty, or if we reasonably suspect that you may have caused some fault to the item.